Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Technology companies are increasingly forming strategic relationships with outsourcers to not only help scale support operations cost-effectively and guarantee a high-quality customer experience, but also to accelerate digital transformation.
This report will outline two 2021 trends in outsourcing.
The first trend is an increase in outsourcing contracts, as many tech companies who were attempting to manage their own offshore operations found they did not have the infrastructure or business continuity planning to shift overnight to a 100% work-at-home model.
With the tremendous growth in SaaS/cloud businesses, in which there is immense pressure to create fast-growing and predictable revenue streams to drive increased valuation, sales and marketing costs tend to be extremely high as a percentage of revenue. While traditionally companies do not outsource the sales and marketing functions, in recent times this function also is seeing success stories in outsourcing. An outsourcing provider can not only help scale customer acquisition and retention but also do it more cost-effectively and help increase customer lifetime value.
The second trend is that by having to meet the needs of many large enterprise customers, leading service providers have made great advances in sophisticated digital capabilities, including artificial intelligence and robotic process automation, and are creating separate businesses to make these digital capabilities available to customers.
Companies should identify opportunities to work with best-of-breed outsourcers to not only more effectively scale operations, but also accelerate development of digital expertise in support, and across the enterprise.
Download your copy of the report today.
Distinguished Vice President, Technology Research, TSIA
Executive Vice President, CSS Corp
Publish Date: January 28, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.