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Research Report

2021 Customer Success Delivered via Partners Survey: Key Findings Deck

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TSIA’s pioneering research confirmed that technology vendors were investing in channel partners to deliver customer success. Four years since our initial study in this area, we updated our research to gain new insights and learn best practices in this critical area of business transformation. In the years to come, TSIA expects more companies to leverage their partners to deliver customer success. We recommend these technology vendors focus on three key areas to optimize their investments. 

Authored By:

Jared Raftery

Director, XaaS Channel Optimization Research, TSIA

Marc Troyan

Director, Customer Success Research, TSIA

Anne McClelland

Publish Date: March 25, 2022

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