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TSIA’s pioneering research confirmed that technology vendors were investing in channel partners to deliver customer success. Four years since our initial study in this area, we updated our research to gain new insights and learn best practices in this critical area of business transformation. In the years to come, TSIA expects more companies to leverage their partners to deliver customer success. We recommend these technology vendors focus on three key areas to optimize their investments.
Authored By:
Director, XaaS Channel Optimization Research, TSIA
Director, Customer Success Research, TSIA
Publish Date: March 25, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor