This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

2021 Customer Success Delivered via Partners Survey: Key Findings Deck

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

TSIA’s pioneering research confirmed that technology vendors were investing in channel partners to deliver customer success. Four years since our initial study in this area, we updated our research to gain new insights and learn best practices in this critical area of business transformation. In the years to come, TSIA expects more companies to leverage their partners to deliver customer success. We recommend these technology vendors focus on three key areas to optimize their investments. 

Authored By:

Jared Raftery

Director, XaaS Channel Optimization Research, TSIA

Marc Troyan

Director, Customer Success Research, TSIA

Anne McClelland

Publish Date: March 25, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.