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This report is a data readout based on the results of TSIA's 2020 Monetizing Customer Success Study, which addressed the following key questions:
Vice President, Customer Success Research, TSIA
Senior Director, Service Offer Portfolio Research, TSIA
Publish Date: June 8, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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