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Before, during, and after this ongoing pandemic, TSIA’s objective is to quickly aggregate data and insights on how managed services organizations are effectively responding to challenges in our industry and provide those insights to you, so you can be better equipped when making important decisions.This survey was designed to assess the early impact of COVID-19 on managed services businesses, examining key practices and metrics across all supporting functions, including offer management, sales, marketing, delivery, and customer success.This report represents the full findings from this study, a summary of which was also presented in the accompanying 2020 webinar, "Managed Services Best Practices for the Pandemic and Beyond," and address questions such as:
Senior Director, Managed Services Research, TSIA
Publish Date: October 6, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.