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Research Report

2020 Managed Services COVID-19 Impact Survey Results

This report is for Managed Services members only

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Before, during, and after this ongoing pandemic, TSIA’s objective is to quickly aggregate data and insights on how managed services organizations are effectively responding to challenges in our industry and provide those insights to you, so you can be better equipped when making important decisions.

This survey was designed to assess the early impact of COVID-19 on managed services businesses, examining key practices and metrics across all supporting functions, including offer management, sales, marketing, delivery, and customer success.

This report represents the full findings from this study, a summary of which was also presented in the accompanying 2020 webinar, "Managed Services Best Practices for the Pandemic and Beyond," and address questions such as:

  • How are successful organizations adapting and succeeding?
  • How is customer demand changing and evolving?
  • What are the core capabilities that effective managed services providers rely on to not only survive, but also flourish, during and after this crisis?

Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: October 6, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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