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Research Report

2019 Service Revenue Generation Technology Stack

"Technology is a key lever for optimizing the renewal and growth of annuity revenues." 

Various platforms and applications are required to understand customer history, account entitlement, and customer consumption patterns. And new capabilities have emerged to improve productivity with the renewal workflow and increase effectiveness with identifying new revenue opportunities. 

Download this report to see how TSIA has identified 11 separate technology categories recommended for automating service sales operations, including:

  • Core infrastructure technology
  • Productivity tools
  • Tools to understand and track customer behavior and satisfaction

Executives responsible for renewing and growing recurring service revenue should understand which enabling technology components are already well adopted by technology firms, as well as emerging tools that may provide a boost to operational and financial metrics. 

Download your copy of the report now and you’ll also learn how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology. 

Authored By:

John Ragsdale

Distinguished Vice President, Service Technology Research, TSIA

Julia Stegman

Vice President, Service Revenue Generation Research, TSIA

Publish Date: January 31, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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