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Research Report

2019 Professional Services Technology Stack

Professional services teams are becoming increasingly reliant on technology as a way of boosting productivity, visibility, and ultimately, project margins.

Technology is incredibly important to the success of professional services. Various platforms and applications are required to identify projects to be delivered, track consulting engagements in progress, and to correctly bill for services when projects are complete. 

Professional services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. TSIA has identified 11 separate applications categories recommended for highly productive, scalable PS teams, including:

  • Core infrastructure technology
  • Productivity tools
  • Tools to understand and track customer behavior and sentiment

Download this report to access the recommended technology stack for professional services and the list of top installed vendors in each technology category. 

In addition, a new section has been added to the report about how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology. 

Authored By:

John Ragsdale

Distinguished Vice President, Service Technology Research, TSIA

Bo Dimuccio

Distinguished Vice President, Professional Services Research, TSIA

Dave Young

Publish Date: January 31, 2019

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