Technology is incredibly important to managed services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, and to monitor remote customer equipment for errors or outages.
Managed services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. TSIA has identified 28 separate application categories recommended for highly productive, scalable managed services, including:
In this report, TSIA Research defines the recommended technology stack for managed services and lists the top installed vendors in each technology category.
Download a copy of the report now to also learn how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology.
Distinguished Vice President, Service Technology Research, TSIA
Vice President, Managed Services Research, TSIA
Publish Date: January 31, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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