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Research Report

2019 Managed Services Technology Stack

In order to take the next step in boosting productivity and reach, technology can be a great enabler. 

Technology is incredibly important to managed services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, and to monitor remote customer equipment for errors or outages. 

Managed services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. TSIA has identified 28 separate application categories recommended for highly productive, scalable managed services, including:

  • Core infrastructure technology
  • Productivity tools
  • Tools to understand and track customer behavior and satisfaction

In this report, TSIA Research defines the recommended technology stack for managed services and lists the top installed vendors in each technology category. 

Download a copy of the report now to also learn how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology. 

Authored By:

John Ragsdale

Distinguished Vice President, Service Technology Research, TSIA

George Humphrey

Vice President, Managed Services Research, TSIA

Jeff Connolly

Publish Date: January 31, 2019

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