In this report, TSIA has identified 20 separate application categories recommended for highly productive, scalable field services, including:
With the increased complexity of today’s products and the ever-growing number of customer interactions, clearly, investments in field services technology are a primary avenue to meet and exceed customer expectations for service levels.
Field services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics.
Download your copy of TSIA’s “2019 Field Services Technology Stack” report to:
Distinguished Vice President, Service Technology Research, TSIA
Vice President, Field Services Research, TSIA
Publish Date: January 31, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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