Research Report

2019 Education Services Technology Stack

"Technology is incredibly important to education services."

Various platforms and applications are required to schedule and plan resources for training classes, create and maintain training content, and deliver education content electronically. 

In order to best incorporate this technology, education services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. 

In this report, TSIA has identified 21 separate application categories recommended for highly productive, scalable, and profitable education services organizations, including: 

  • Core infrastructure technology
  • Productivity tools
  • Tools to deliver customer training
  • Tools to track customer behavior and sentiment


Download your copy of the report now and you’ll also learn how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology. 

Authored By:

John Ragsdale

Distinguished Vice President, Service Technology Research, TSIA

Maria Manning-Chapman

Vice President, Education Services, TSIA

Publish Date: January 31, 2019

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