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Delivering prescriptive time-, event-, and value-based adoption plays are critical workflows to ensure that customers receive maximum value from their technology suppliers. It is only through effective technology adoption that technology suppliers can achieve their goals of higher renewal rates and expansion opportunities.
In this report, TSIA has identified 13 separate application categories recommended for highly productive, scalable customer success teams and programs, including:
TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows that cover many use cases. Additionally, these tools offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale.
Download your copy of TSIA’s “2019 Customer Success Technology Stack” report to:
Distinguished Vice President, Service Technology Research, TSIA
Vice President, Customer Success Research, TSIA
Publish Date: January 31, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.