Resulting from TSIA’s 2018 Global Technology Survey, this heatmap helps technology leaders make simple, high-level assessments of the sophistication of their services technology compared to their industry peers.
Here’s a peek at the technology adoption trends you can glean insights from in this report:
- Five technology tool categories (out of 42) are seeing an adoption increase of more than 10% YoY.
- Four categories had less than 25% adoption, compared to five in 2017 and seven in 2016.
- Three new categories were added to the survey this year: intelligent agents/chat bots, customer success work management, and configure price quote automation.
- Of the survey participants, 75% have budgeted for new or additional portal capabilities in the next two years.
Download this report and put the Technology Services Heatmap to work for your business.