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TSIA’s 13th annual Global Technology Survey is complete, covering 42 categories of technology used by service operations. Technology adoption was up compared to last year, with five tool categories seeing an adoption increase year over year of more than 10%. Four categories had less than 25% adoption, compared to five in 2017 and seven in 2016.Companies should use the TSIA Technology Heatmap to gauge their level of technology adoption compared to their peers, verifying they are not missing any key infrastructure components commonly used by other companies, as well as to identify pacesetter technologies to consider for investment in 2018-2019.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.