Research Report

2018 Technology Adoption and Spending: Customer Success

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The 2018 Technology Adoption and Spending report for customer success  is based on findings from the 2018 TSIA Global Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2018-2019.

 
 

Authored By:

John Ragsdale

Distinguished VP , Service Technology Research, TSIA

Publish Date: May 7, 2018

 

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