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Research Report

2018 Organizational Structure Survey Results

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This report shares summary results from the TSIA 2018 Organizational Structure Survey. Insights include:

  • Ranking of service lines by profitability.
  • The common practices for which service and product management functions are managed globally versus being managed within each region or within business units.
  • Where service-line and product management leaders are most likely to report.
  • Who is responsible for selling service? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service line profitability.
  • Most common services organizational structure.

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: November 27, 2018

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