Research Report

2018 Managed Services Technology Stack

Optimize and grow your managed services business with technology.

TSIA has identified 24 separate application categories recommended for building highly productive, scalable managed services, including core infrastructure technology, productivity tools, and remote monitoring tools to track customer behavior and satisfaction.

Download the 2018 Managed Services Technology Stack report to get:

  • Recommended technology stack for managed services
  • A list of top-installed vendors in each technology category
  • Top adopted and emerging tools to boost operational and financial KPIs

Technology is incredibly important to the success of managed services. Monitor remote customer equipment for errors and outages by leveraging the data insights from this report.


Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

George Humphrey

VP Research, Managed Services, TSIA

Jeff Connolly

Publish Date: January 21, 2018


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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