This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

2018 Field Services Technology Stack

Technology is incredibly important to field services operations.

TSIA’s Field Services Benchmark data shows that the median age of technology systems for TSIA members is dropping dramatically as upgrades to the technology stack are providing a return on investment. Why? Customer demands have surpassed the ability of the existing technology stack to support the operation.

In the “2018 Field Services Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable field service organizations.

Download your copy of the report to get:

  • Technology stack recommendations for field service organizations
  • A list of top-installed vendors in each identified technology category
  • Top adopted and emerging technologies that may offer an excellent return on investment, including extreme automation opportunities

With the increased complexity of today’s products and the ever-growing number of customer interactions, clearly, investments in field services technology are a primary avenue to meet and exceed customer expectations for service levels. Now is a great time for field services organizations to upgrade their technology stack. Use this report as your guide.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: January 22, 2018

Without TSIA, I wouldn't be able to evolve my team and my business to meet the ever-changing expectations of my customers.

Mary Cay Kosten, SVP Customer Support Services, Dell-EMC

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.