TSIA’s Field Services Benchmark data shows that the median age of technology systems for TSIA members is dropping dramatically as upgrades to the technology stack are providing a return on investment. Why? Customer demands have surpassed the ability of the existing technology stack to support the operation.
In the “2018 Field Services Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable field service organizations.
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With the increased complexity of today’s products and the ever-growing number of customer interactions, clearly, investments in field services technology are a primary avenue to meet and exceed customer expectations for service levels. Now is a great time for field services organizations to upgrade their technology stack. Use this report as your guide.
VP Research, Technology and Social, TSIA
VP Research, Field Services, TSIA
Publish Date: January 22, 2018
Without TSIA, I wouldn't be able to evolve my team and my business to meet the ever-changing expectations of my customers.
Mary Cay Kosten, SVP Customer Support Services, Dell-EMC
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