In the “2018 Customer Success Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable customer success teams.
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TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows that cover many use cases and that offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale. Use this report as a guide as you build out your customer success technology stack.
VP Research, Technology and Social, TSIA
VP Research, Customer Success, TSIA
Publish Date: January 21, 2018
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.