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Research Report

2018 Customer Success Technology Stack

Each year, tech becomes more important to customer success organizations.

In the “2018 Customer Success Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable customer success teams.

Download your copy of the report to get:

  • Technology stack recommendations for customer success
  • A list of top-installed vendors in each identified technology category
  • Top adopted and emerging tools to boost operational and financial KPIs

TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows that cover many use cases and that offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale. Use this report as a guide as you build out your customer success technology stack.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 21, 2018

TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.

Mark Bilbe, Chief of Customer Operations, Mimecast

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