Research Report

2018 Customer Success Technology Stack

Each year, tech becomes more important to customer success organizations.

In the “2018 Customer Success Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable customer success teams.

Download your copy of the report to get:

  • Technology stack recommendations for customer success
  • A list of top-installed vendors in each identified technology category
  • Top adopted and emerging tools to boost operational and financial KPIs

TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows that cover many use cases and that offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale. Use this report as a guide as you build out your customer success technology stack.


Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 21, 2018


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.