In the “2018 Customer Success Technology Stack” report, TSIA identifies application categories recommended for highly productive, scalable customer success teams.
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TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows that cover many use cases and that offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale. Use this report as a guide as you build out your customer success technology stack.
VP Research, Technology and Social, TSIA
VP Research, Customer Success, TSIA
Publish Date: January 21, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.