Research Report

2018 Best Practices in Low Touch Customer Success - Results for Non-Participants

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This report takes a look at the results from a 2018 study conducted that was focused on Low Touch Customer Success.

This goal of this survey is to help us determine and understand best practices, and aims to answer important questions such as;

  • Are your low touch customer success practices aligned to the industry trends?
  • How much automation, do you have in this segment?
  • Are you achieving the best in class retention and expansion from this market segment?

Authored By:

Phil Nanus

Vice President of Research, Customer Success, TSIA

Publish Date: December 13, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.