They also show that 68% are planning further knowledge management investments.
How does your organization measure up against industry peers? Download the report to get the complete data set for support services and learn:
The right technology can help you meet and exceed customer expectations for service levels. Get your copy of the report to ensure you're making smart investments!
VP Research, Technology and Social, TSIA
Publish Date: May 1, 2017
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Dilip Kumar, COO, Group Services, Dimension Data
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