Research Report

2017 Technology Adoption and Spending: Support Services

TSIA's 12th annual global technology survey results indicate that 84% of support services members are planning an investment in portals in 2017 and/or 2018.

They also show that 68% are planning further knowledge management investments.

How does your organization measure up against industry peers? Download the report to get the complete data set for support services and learn:

  • Top spending categories
  • Areas with the highest adoption and satisfaction
  • Where you should be making investments to avoid losing your competitive edge due to a lack of technical sophistication

The right technology can help you meet and exceed customer expectations for service levels. Get your copy of the report to ensure you're making smart investments!

 
 

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.