TSIA's 12th annual global technology survey results indicate that 84% of support services members are planning an investment in portals in 2017 and/or 2018.
They also show that 68% are planning further knowledge management investments.
How does your organization measure up against industry peers? Download the report to get the complete data set for support services and learn:
- Top spending categories
- Areas with the highest adoption and satisfaction
- Where you should be making investments to avoid losing your competitive edge due to a lack of technical sophistication
The right technology can help you meet and exceed customer expectations for service levels. Get your copy of the report to ensure you're making smart investments!