Research Report

2017 Technology Adoption and Spending: Support Services

TSIA's 12th annual global technology survey results indicate that 84% of support services members are planning an investment in portals in 2017 and/or 2018.

They also show that 68% are planning further knowledge management investments.

How does your organization measure up against industry peers? Download the report to get the complete data set for support services and learn:

  • Top spending categories
  • Areas with the highest adoption and satisfaction
  • Where you should be making investments to avoid losing your competitive edge due to a lack of technical sophistication

The right technology can help you meet and exceed customer expectations for service levels. Get your copy of the report to ensure you're making smart investments!


Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017


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