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Research Report

2017 Technology Adoption and Spending: Service Revenue Generation

Investing in service revenue generation technology is key to optimizing support offers and maximizing your recurring revenue.

Here's a peek at the service revenue generation technology spending and adoption trends to watch in 2017-2018:

  • Adoption of billing/invoicing platforms among survey respondents grew by 17% in one year.
  • Adoption of consumption analytics grew from 18% in 2016 to 25% in 2017. 
  • 91% of survey respondents use a customer relationship management (CRM) system as a core piece of their infrastructure. 

Download this report to see how your company's technology spending and adoption measures up against your peers.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

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