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Research Report

2017 Technology Adoption and Spending: Professional Services

Investing in professional services technology is key to optimizing project performance and billable utilization.

Here's a peek at the technology adoption, satisfaction, and planned spending trends to watch in 2017-2018:

  • 68% of survey respondents have adopted professional services automation (PSA) software
  • 94% are leveraging web collaboration tools to conduct meetings and share screens with customers
  • 61% plan to spend more on CRM in the next 12 to 24 months

Download this report to identify areas in which peers have already adopted solutions in order to avoid losing a competitive edge due to lack of technical sophistication.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

Research and industry insight from TSIA has helped to articulate and quantify challenges and opportunities better to senior management and benchmark our services against peers in the industry.

Dana Brants, Head of Services Marketing, SWIFT

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