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Research Report

2017 Technology Adoption and Spending: Managed Services

Investments in managed services technology are a primary avenue to meet and exceed customer expectations.

Here's a peek at the managed services technology spending and adoption trends to watch in 2017-2018:

  • 81% of survey respondents have adopted IT service desk platforms
  • 74% plan to make additional investments in CRM in the next 12 to 24 months
  • 56% plan to make investments in customer experience (CX) analytics 

Download this report to see how your company 's technology infrastructure measures up to the industry.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

As we start up a managed services business, it is important for us to really understand the market, benchmarking, and trends. TSIA helped us do just that.

Charles Wiseman, Service MSP Management, Extreme Networks, Inc.

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