Research Report

2017 Technology Adoption and Spending: Managed Services

Investments in managed services technology are a primary avenue to meet and exceed customer expectations.

Here's a peek at the managed services technology spending and adoption trends to watch in 2017-2018:

  • 81% of survey respondents have adopted IT service desk platforms
  • 74% plan to make additional investments in CRM in the next 12 to 24 months
  • 56% plan to make investments in customer experience (CX) analytics 

Download this report to see how your company 's technology infrastructure measures up to the industry.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

As we start up a managed services business, it is important for us to really understand the market, benchmarking, and trends. TSIA helped us do just that.

Charles Wiseman, Service MSP Management, Extreme Networks, Inc.

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.