Research Report

2017 Technology Adoption and Spending: Field Services

70% of field services respondents are planning additional investments in CRM.

This report provides key insight from TSIA's 12th annual global technology survey that will help you decide where to make incremental investments, such as:

  • Best practices used by field services organizations tracked by category
  • The technology categories with the highest adoption, satisfaction, and planned spending
  • Areas in which your peers have adopted solutions that enable them to maintain their competitive edge, while keeping up with technical sophistication and current industry trends

Download your copy and start taking the necessary steps to meet and exceed customer expectations for service levels and improve overall satisfaction.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

​Publish Date: May 1, 2017

TSIA gave me insight into many practices that are utilized by other companies in both field service and inventory management.

Diane Blair, Director, Technical Communications, Intelligrated

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