Research Report

2017 Technology Adoption and Spending Report: Education Services

Investing wisely in service technology is critical for meeting and exceeding customer expectations.

Here's a peek at the education services technology adoption and planned spending trends to watch:

  • 25% (up from 4%) of survey respondents have adopted gamification for online learning and training
  • 82% have adopted knowledge management tools
  • 55% plan additional investments in learning management systems (LMS) over the next two years

Download this report to see how your company's technology investments measure up to other education services organizations.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

​Publish Date: May 1, 2017

TSIA is one of the primary reasons I'm so successful in my job. They shaped a lot of the strategy that I've put in places and the results have been very successful.

Melissa Majors, Director, Education Services, Ellucian, Inc.

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