2017 Technology Adoption and Spending: Customer Success

TSIA's 12th annual global technology survey results show 67% of customer success members are planning to invest in communities in the next 1-2 years.

Results also indicate that planned spending is high for 2017-2018, and the top spending categories for customer success include CRM and web collaboration.

For more in-depth insight, download the report to learn:

• Which technology categories had the highest increase in adoption over the last year
• The technology categories with the highest adoption and satisfaction
• Areas that customer success organizations have budget allocated for additional technology in the next 12 to 24 months

See how your company measures up to other customer success organizations - get your copy today!