Research Report

2017 Technology Adoption and Spending: Customer Success

TSIA's 12th annual global technology survey results show 67% of customer success members are planning to invest in communities in the next 1-2 years.

Results also indicate that planned spending is high for 2017-2018, and the top spending categories for customer success include CRM and web collaboration.

For more in-depth insight, download the report to learn:

  • Which technology categories had the highest increase in adoption over the last year
  • The technology categories with the highest adoption and satisfaction
  • Areas that customer success organizations have budget allocated for additional technology in the next 12 to 24 months

See how your company measures up to other customer success organizations - get your copy today!

 
 

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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