Results also indicate that planned spending is high for 2017-2018, and the top spending categories for customer success include CRM and web collaboration.
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VP Research, Technology and Social, TSIA
Publish Date: May 1, 2017
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast
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