Research Report

2017 Technology Adoption and Spending: Customer Success

Adoption, Satisfaction, and Planned Spending for Customer Success Technology

TSIA's 12th annual global technology survey results show 67% of customer success members are planning to invest in communities in the next 1-2 years.

Results also indicate that planned spending is high for 2017-2018, and the top spending categories for customer success include CRM and web collaboration.

For more in-depth insight, download the report to learn:

Which technology categories had the highest increase in adoption over the last year
The technology categories with the highest adoption and satisfaction
Areas that customer success organizations have budget allocated for additional technology in the next 12 to 24 months

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TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.

Mark Bilbe, Chief of Customer Operations, Mimecast