Research Report

2017 Technology Adoption and Spending: Customer Success

TSIA's 12th annual global technology survey results show 67% of customer success members are planning to invest in communities in the next 1-2 years.

Results also indicate that planned spending is high for 2017-2018, and the top spending categories for customer success include CRM and web collaboration.

For more in-depth insight, download the report to learn:

  • Which technology categories had the highest increase in adoption over the last year
  • The technology categories with the highest adoption and satisfaction
  • Areas that customer success organizations have budget allocated for additional technology in the next 12 to 24 months

See how your company measures up to other customer success organizations - get your copy today!


Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017


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