Research Report

2017 Managed Services Technology Stack

Automation Is Critical to Boosting Productivity and Achieving Service Levels

Boost your operational and financial performance with technologies that will help optimize and grow your managed services business.

This 9-page TSIA research insight:

Defines the 25 relevant categories recommended for highly productive, scalable, and profitable managed services organizations
Lists the top adopted and emerging technology for managed services delivery and productivity improvement
Offers recommendations for where to begin making investments to track customer behavior and satisfaction

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

George Humphrey

VP Research, Managed Services, TSIA

Publish Date: January 3, 2017

TSIA membership is like having a foothold in the industry. It gives us access to a wealth of research and expertise we can use to stay current with trends and optimize our managed services business.

Harpreet Kaur, Sr. Director, JDA Software