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Various platforms and applications are required to understand and track customer behavior as well as perform on-site repairs.
Download your free copy of the report and make the right investments in field services technology to meet and exceed customer expectations for service levels.
Authored By:
VP Research, Technology and Social, TSIA
VP Research, Field Services, TSIA
Publish Date: January 3, 2017
TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.
Chris Todd, Senior Vice President of Operations & Chief Services Officer, Kronos