Research Report

2017 Expand Selling Upsell and Cross-Sell Survey Results and Key Findings

This report is for Expand Selling members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This publication articulates the findings from the 2017 Expand Selling Upsell and Cross-Sell survey, which identifies best practices for alignment, compensation, and roles for accomplishing sales tasks with services and customer success functions. It helps to determine best practices and guidelines for which sales can be handled by services and success managers, and which need to be driven by more traditional sales channels. It looks at various alignment models to determine which are most productive for driving growth from existing customers.

Authored By:

Steve Frost

Vice President, Expand Selling Research, TSIA

Publish Date: March 26, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.