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TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows. These workflows cover many use cases and offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale.
Investment in technology is a primary avenue to scale operations and sales effectiveness. Download your copy today to make the right investments in customer success technology.
Authored By:
VP Research, Technology and Social, TSIA
VP Research, Customer Success, TSIA
Publish Date: January 3, 2017
TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.
Mark Bilbe, Chief of Customer Operations, Mimecast