Research Report

2017 Customer Success Technology Stack

Automation is Critical to Manage Renewals and Track Customer Consumption

Year over year, technology becomes ever more important to customer success organizations and initiatives.

TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows. These workflows cover many use cases and offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale.

This 8-page report includes:

14 separate application categories recommended for highly productive, scalable success teams and programs
The top-installed vendors in each category
Customer success technology adoption trends

Investment in technology is a primary avenue to scale operations and sales effectiveness. Download your copy today to make the right investments in customer success technology.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 3, 2017

TSIA is an oasis in the desert. For years, Mimecast has been searching for an industry analyst and advisory body that has deep domain expertise on customer success and service delivery, and we finally found that in TSIA.

Mark Bilbe, Chief of Customer Operations, Mimecast