Research Report

2017 Customer Success Technology Stack

Year over year, technology becomes ever more important to customer success organizations and initiatives.

TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows. These workflows cover many use cases and offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale.

This 8-page report includes:

  • 14 separate application categories recommended for highly productive, scalable success teams and programs
  • The top-installed vendors in each category
  • Customer success technology adoption trends 

Investment in technology is a primary avenue to scale operations and sales effectiveness. Download your copy today to make the right investments in customer success technology.


Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 3, 2017


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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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