Research Report

2016 Outsourcing Support Trends

Outsourcing can have a positive impact on key metrics.

TSIA's Support Services Benchmark survey has uncovered benefits to outsourcing that can have a significant positive impact on the support services organizations provide.

In this 4-page report, you'll see findings from the Support Services Benchmark Survey, including the percentage of TSIA member organizations that outsource support. 

Takeaways include:

  • Key benefits of outsourcing
  • Common mistakes to avoid
  • Best practices to get the most out of outsourcing

Download your copy today!


Authored By:

Dave Carlson

Director of Research, TSIA

Publish Date: November 28, 2016


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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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