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Research Report
2016 Outsourcing Support Trends
Achieving Customer Outcomes with Outsourced Support
Outsourcing can have a positive impact on key metrics.
TSIA's Support Services Benchmark survey has uncovered benefits to outsourcing that can have a significant positive impact on the support services organizations provide.
In this 4-page report, you'll see findings from the Support Services Benchmark Survey, including the percentage of TSIA member organizations that outsource support.
Takeaways include:
- Key benefits of outsourcing
- Common mistakes to avoid
- Best practices to get the most out of outsourcing
Download your copy today!
Authored By:
Dave Carlson
Director of Research, TSIA
Publish Date: November 28, 2016
TSIA is the leading industry expert in technology support services and is an organisation I trust to keep ahead of the industry trends.
Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems
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