Research Report

2014 Customer Success Baseline Benchmark Survey Results

This report is for Support Services members only

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This is the first TSIA survey to baseline basic practices and performance metrics associated with the Customer Success capability.



 
 

Authored By:

Thomas Lah

Executive Director, TSIA

Judith Platz

VP Research, Support Services, TSIA

Publish Date: September 9, 2014

 

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