Research Report

2014 Customer Success Baseline Benchmark Survey Results

This report is for Support Services members only

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This is the first TSIA survey to baseline basic practices and performance metrics associated with the Customer Success capability.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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