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Most managed services organizations are taking an experimental, art-project approach to employing AI in their operations. This paper highlights the fact that there are many opportunities to use AI to improve managed services provider (MSP) operations.
The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies. They will also understand how those capabilities align to TSIA's three dimensions of AI: Data-driven decision making, cost reduction and improved efficiency, and enhanced customer experiences.
Distinguished Vice President and Managing Director, Offering and Delivery Research and Advisory, TSIA
Publish Date: November 14, 2023
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.