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Research Report

12 Layers of Value

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The 12 Layers of Value is a framework for thinking through the value proposition of your premium support offerings and customer success plans, for both on-premise and XaaS business models.

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: September 18, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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