Research Report

12 Layers of Value

This report is for Service Revenue Generation members only

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The 12 Layers of Value is a framework for thinking through the value proposition of your premium support offerings and customer success plans, for both on-premise and XaaS business models.

 
 

Authored By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: September 18, 2017

 

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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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