- Focus Areas
- Strategic Services
TSIA has identified eight core categories that provide the framework for service organizations to deliver outstanding customer experience and achieve desired financial and operational results:
Within each category, there are specific capabilities that service organizations must have to scale and optimize their business. TSIA defines capabilities as “the ability to perform actions that achieve desired results.”
TSIA research is 100% focused on how to optimize these capabilities and the underlying service business processes that enable services leaders to produce desired results.