Professional Services Benchmark

A core deliverable of membership in the Professional Services discipline is a comparison of member companies’ practices, metrics, and business results to other companies in the industry in eight core modules:

  1. Company Profile, including company type, corporate revenues, markets served, and professional services revenues.
  2. Business Model, including professional services business model, allocations, gross margins, profits, and revenue growth.
  3. Sales and CRM, including attach rate, CSAT practices, hit ratio, compensation practices, and VSOE practices.
  4. Delivery, including billable rates, billable utilization, project management methodology, and subcontracting practices.
  5. Operations, including PSA system, resource management methodology, talent management program, and time-to-source.
  6. Engineering, including intellectual asset management, offering development methodology, and time-to-market.
  7. Marketing, including analyst relations management, product adoption methodology, and marketing budget allocation.
  8. Partner Management, including partner enablement, partner ID and qualification, and subcontracting margins.
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Contact us for more information and to view the complete list of questions in the TSIA Professional Services Benchmark.