At TSIA, we understand the true value that lies within your data assets, as well as the hurdles to realize a return on investment. Our detailed analysis of the technology and services industry has identified a set of top analytics business challenges that we address as part of membership in any of our research areas.
Are technology companies more or less profitable today than they were five years ago?
What are the performance trends for the technology industry? How are revenues, margins, and profits trending?
How are technology companies implementing the emerging tactic of using consumption analytics to drive consumption economics?
How do I monitor customer usage and create effective usage scorecards?
What are the high ROI questions that service organizations can answer using consumption analytics?
How do we leverage predictive and prescriptive analytics to optimize services and provide value to customers?
How to get access to and efficiently/securely manage partner and consumer data streams.
What tools are available for connecting, analyzing, and mining often disparate data sources?
How are companies leveraging actual customer usage data to inform new service offerings?
How do we monetize investments in consumption analytics? What types of consumption data-driven apps and services will customers value the most?
How do tech companies structure their analytics organization? What functions need to be resourced in a mature services business? Do analytic resources report into functional, department, or corporate level leaders?
What consumption and adoption metrics should my services organization track?
What customer consumption and learning data are education organizations collecting, how is that data collected and how is it being applied to the education business?
How do we gain insight from unstructured data such as chat, logs, social? Further, how do we operationalize these insights with applications such as chat bots, leading indicators of CSAT, and prescriptive scripts for employees?
How is product connectivity changing technology business models?
These foundational papers, webinars, and conference presentations explore how to increase your top-line revenue growth and achieve ROI through the strategic use of TSIA data.
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Adoption Services: Closing the Consumption Gap
In the B4B world it's all about outcome-based services. Education services organizations are perfectly poised to drive product adoption from the end . . .
Creating the Infrastructure for B4B Extreme Automation
TSIA’s most recent book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, provides an overview of what it takes . . .
Customer Success Pulse Session: Customer Health Tracking: Past, Present, and Future
Phil Nanus, shares some examples of TSIA member Health Score models, and provides consideration to start evolving new use cases.
Customer Success: Leverage Product Usage and Consumption Analytics for Customer and Business Value
In this breakout session, Tony Brucha, director customer success, and Roxana Fitzmaurice, senior manager, Global Enterprise Theatre (GET) accounts at . . .
Education Services Analytics and Metrics Survey Results
Results from the TSIA Education Services Analytics and Metrics survey.
Expand Selling Lead Generation Programs and Data Analytics: Practices/Insights from TSIA Member Inte
A look at expand selling lead generation programs and the data analytics that support them, also articulates obstacles and emerging best practices.
From Cost Center to Profit Center: Mining Machine Data
Learn how emerging analytics platforms can mine raw machine data to increase support efficiencies by reducing the mean time to resolution (MTTR).
Accelerating the Customer Outcome through Intelligent Automation and Analytics
Cisco is the worldwide leader in IT, helping companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect . . .
Leveraging Analytics to Boost KM Success
According to TSIA’s most recent knowledge management survey, nearly half of technology companies have had three or more employee-facing knowledge . . .
TSIA Consumption Analytics Framework
We develop a framework for building an analytics capability within the services organization. After establishing a generalizable five step procedure . . .
Predictive Consumption Analytics
Download your copy of this report and replace beliefs and assumptions with validated data relationships.
Question Inventory for Consumption Analytics
Consumption analytics can identify tactics and offerings that increase the adoption and value of your services to the end customer by answering the . . .
Monetization of Analytics and Predicting Purchase Patterns
In March of 2014, several members from the TSIA Consumption Analytics Community of Interest met to discuss best practices around the monetization . . .
Organization of Analytics
In June of 2014, several members from the TSIA Consumption Analytics Community of Interest met to discuss best practices around the organization of . . .
TSIA Pulse Session - The Connected Technician: The Future of Field Services
Learn how companies are using connected technicians to differentiate their field service offers and utilize remote monitoring to improve performance.
Using Analytics to Drive Customer Outcomes and Increase Adoption
Everyone has access to some analytics capabilities, but what can analytics help us achieve in terms of driving customer outcomes and increasing . . .
Education Services Pulse Session: Using Data Analytics to Drive Adoption: Why It Matters
Education services organizations are in a prime position to drive adoption. Learn why and how by attending this informative webinar.
Winning in the Cloud with Data Analytics
As more and more companies move towards the cloud and develop Tech as a Service models, how are analytic insights evolving? In what ways are analytic . . .
Data Analytics Champions Group: August 2016
This Dataview recaps the August 2016 Data Analytics Champions Group online session.
Using Analytics to Achieve Outcomes
Attend this Data Analytic Champions' panel to hear how others are using analytics to help customers achieve business outcomes.
TSIA Data Analytics Champions Group: March 2017
This Dataview recaps the March 2017 TSIA Data Analytics Champions Group online session.
Analytics Champions: Transforming the Customer Experience
Step up your customer service game with big data analytics, and gain insight on how to turn ideas into services solutions with deep learning and AI.
TSIA Data Analytics Champions Group: August 2017
This Dataview recaps the August 2017 TSIA Data Analytics Champions Group online session.
TSIA Consumption Analytics: Research & Activity
This webinar reviews publications and tools related to analytics, and our progress in leveraging data to improve TSIA and drive member value.
Jeremy works with members to identify and study the emerging trends in consumption analytics through surveys, case studies, webinars, presentations, and member inquiries. He also is the head of TSIA's internal analytics team, known as "the A-Team", which provides analytics support for TSIA, including the research team, by analyzing their benchmark and survey data.
Learn more about Jeremy.
Our Data Analytics Champions group is an active community of member organizations that share a common interest in analytics. The findings from their quarterly discussions on emerging trends, analytics initiatives, challenges, and best practices directly contribute to the creation of new member resources in the area of analytics research.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.