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Technology Consumption and Data Analytics


Technology and Services Business Challenges

We know what’s trending in technology and services.

At TSIA, we understand the true value that lies within your data assets, as well as the hurdles to realize a return on investment. Our detailed analysis of the technology and services industry has identified a set of top analytics business challenges that we address as part of membership in any of our research areas.

Expand to view the top technology and services business challenges +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership applicable to all areas of technology and services.

These foundational papers, webinars, and conference presentations explore how to increase your top-line revenue growth and achieve ROI through the strategic use of TSIA data.

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Research Report

Adoption Services: Closing the Consumption Gap Research Report

In the B4B world it's all about outcome-based services. Education services organizations are perfectly poised to drive product adoption from the end . . .

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Research Report

Creating the Infrastructure for B4B Extreme Automation Research Report

TSIA’s most recent book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, provides an overview of what it takes . . .

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Webinar

Customer Success Pulse Session: Customer Health Tracking: Past, Present, and Future Webinar

Phil Nanus, shares some examples of TSIA member Health Score models, and provides consideration to start evolving new use cases.

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Presentation

Customer Success: Leverage Product Usage and Consumption Analytics for Customer and Business Value Presentation

In this breakout session, Tony Brucha, director customer success, and Roxana Fitzmaurice, senior manager, Global Enterprise Theatre (GET) accounts at . . .

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Research Report

Education Services Analytics and Metrics Survey Results Research Report

Results from the TSIA Education Services Analytics and Metrics survey.

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Research Report

Expand Selling Lead Generation Programs and Data Analytics: Practices/Insights from TSIA Member Inte Research Report

A look at expand selling lead generation programs and the data analytics that support them, also articulates obstacles and emerging best practices.

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Webinar

From Cost Center to Profit Center: Mining Machine Data Webinar

Learn how emerging analytics platforms can mine raw machine data to increase support efficiencies by reducing the mean time to resolution (MTTR).

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Presentation

Accelerating the Customer Outcome through Intelligent Automation and Analytics Presentation

Cisco is the worldwide leader in IT, helping companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect . . .

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Research Report

Leveraging Analytics to Boost KM Success Research Report

According to TSIA’s most recent knowledge management survey, nearly half of technology companies have had three or more employee-facing knowledge . . .

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Research Report

TSIA Consumption Analytics Framework Research Report

We develop a framework for building an analytics capability within the services organization. After establishing a generalizable five step procedure . . .

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Research Report

Predictive Consumption Analytics Research Report

Download your copy of this report and replace beliefs and assumptions with validated data relationships.

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Research Report

Question Inventory for Consumption Analytics Research Report

Consumption analytics can identify tactics and offerings that increase the adoption and value of your services to the end customer by answering the . . .

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Research Report

Monetization of Analytics and Predicting Purchase Patterns Research Report

In March of 2014, several members from the TSIA Consumption Analytics Community of Interest met to discuss best practices around the monetization of . . .

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Research Report

Organization of Analytics Research Report

In June of 2014, several members from the TSIA Consumption Analytics Community of Interest met to discuss best practices around the organization of . . .

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Webinar

The Connected Technician: The Future of Field Services Webinar

Learn how companies are using connected technicians to differentiate their field service offers and utilize remote monitoring to improve performance.

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Presentation

Using Analytics to Drive Customer Outcomes and Increase Adoption Presentation

Everyone has access to some analytics capabilities, but what can analytics help us achieve in terms of driving customer outcomes and increasing . . .

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Webinar

Education Services Pulse Session: Using Data Analytics to Drive Adoption: Why It Matters Webinar

Education services organizations are in a prime position to drive adoption. Learn why and how by attending this informative webinar.

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Winning in the Cloud with Data Analytics Presentation

As more and more companies move towards the cloud and develop Tech as a Service models, how are analytic insights evolving? In what ways are analytic . . .

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Research Report

Data Analytics Champions Group: August 2016 Research Report

This Dataview recaps the August 2016 Data Analytics Champions Group online session.

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Presentation

Using Analytics to Achieve Outcomes Presentation

Attend this Data Analytic Champions' panel to hear how others are using analytics to help customers achieve business outcomes.

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Research Report

TSIA Data Analytics Champions Group: March 2017 Research Report

This Dataview recaps the March 2017 TSIA Data Analytics Champions Group online session.

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Presentation

Analytics Champions: Transforming the Customer Experience Presentation

Step up your customer service game with big data analytics, and gain insight on how to turn ideas into services solutions with deep learning and AI.

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Research Report

TSIA Data Analytics Champions Group: August 2017 Research Report

This Dataview recaps the August 2017 TSIA Data Analytics Champions Group online session.

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Webinar

TSIA Consumption Analytics: Research & Activity Webinar

This webinar reviews publications and tools related to analytics, and our progress in leveraging data to improve TSIA and drive member value.

Monthly Research in Your Inbox
 
Jeremy DalleTezze
 

Meet the Research Expert

Jeremy DalleTezze, VP, Analytics

Jeremy works with members to identify and study the emerging trends in consumption analytics through surveys, case studies, webinars, presentations, and member inquiries. He also is the head of TSIA's internal analytics team, known as "the A-Team", which provides analytics support for TSIA, including the research team, by analyzing their benchmark and survey data.

Learn more about Jeremy.

 

Access a Peer Network Like No Other

Learn about the latest best practices from TSIA’s Data Analytics Champions.

Our Data Analytics Champions group is an active community of member organizations that share a common interest in analytics. The findings from their quarterly discussions on emerging trends, analytics initiatives, challenges, and best practices directly contribute to the creation of new member resources in the area of analytics research.