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For many years, services were in a steady state. Service offerings and responsibilities were clearly delineated and well understood by internal stakeholders as well as end customers. With the advent of game-changing new product delivery models and radically different customer expectations, service executives must now reinvent their traditional businesses to accommodate the new market realities.
The lines have blurred, and while the old models are by no means obsolete, there’s great urgency for services leaders to drive and embrace change in their service businesses. TSIA is providing the leadership roadmap for how to innovate the services model to:
Now is the time for service leaders to act boldly and decisively to redefine their services business. Learn more about how TSIA can help you innovate your services model.
A membership in TSIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?