Our registered users ("members" and "non-members") share their professional identities with TSIA, engage with our network of member companies, exchange knowledge and professional insights, and view and download relevant content. Content on some of our services is available to non-registrants ("visitors").
This Policy summarizes the types of personal information we collect, and how we use, safeguard, gain access to, and update or correct personal information. Also summarized is how we resolve disputes relating to our privacy practices, and the circumstances in which we may disclose personal information.
You have the right to access the PII about you that TSIA possesses, for instance to make updates to it. Most changes to your PII can be made from your profile/preferences pages on our Sites. For any information that you cannot change, please email email@example.com and we will make that change within 72 hours. Your identity must be verifiable via email or phone.
In addition to changing your PII, your profile provides you a means to opt out of receiving marketing communications from TSIA. You have the right to reject the processing of your PII except where processing is required by applicable law, or, where TSIA has a need to process it and processing is permitted by applicable law. Most communications have a means to opt out defined in them. If there is no means, contact firstname.lastname@example.org, write to the address provided below, or call TSIA to opt out. Administrative and contractual emails about your account and services may still be sent.
You may have the right to have any PII removed from TSIA’s systems, although such removal may mean that TSIA can no longer provide services to your user account. For instance, if you are no longer a user of TSIA’s Services and thus it is no longer necessary for TSIA to use your PII, you may ask that TSIA erase any PII about you.
You may have the right to ask that TSIA restrict use of your PII in certain circumstances, such as your belief that collection or use of the PII was not lawful, and where TSIA has a legal reason under which it is required or permitted not to erase such PII. In this circumstance, TSIA will maintain the PII in confidence and segregate it to prevent further use until TSIA is able to erase it.
To exercise any of your individual rights in this section, please email email@example.com or at TSIA’s General Contact Information below. Your identity must be verifiable via email or phone.
TSIA does not allow minors, meaning individuals under the age of 18, to utilize any of its services.
We collect PII including basic contact information (see paragraph 2.1 below), preferences regarding communication and research areas, online behavior and use of our services. See "How We Use Your Information" (Section 3) for further details. We do not collect payment (credit or debit card) information or healthcare-related information. When individuals pay us using a payment card, we do not have access to card information.
We collect only basic contact information and not payment or healthcare information.
Depending on your interactions with us your PII may include:
Some content on our website is accessible for non-members and visitors to download. In order to access this restricted content, you must fill in a form to let us know who you are. Information you supply could include, but is not limited to, your full name, email address, job title, name of employer, and phone number. The majority of TSIA content is available only to members who have registered through our website or verified conference attendees. To access this content, you must complete the website registration process, or follow instructions provided after registering for our conference.
To register an account with TSIA, you must provide data including your full name, email address, and choose a password. You will also be asked to identify your top research areas of interest and content consumption preferences.
As part of the registration process, TSIA members have the ability to invite their team members to create their own individual accounts on the TSIA website by entering the email address(es) of colleagues, or uploading a list. By making use of this service, you are agreeing that you have permission to share the email addresses provided and that they have been obtained in a manner compliant with applicable anti-spam laws, including the federal CAN-SPAM Act. If these email addresses are new to the TSIA database, we will only use the addresses to send an invitation email to invite your colleague to register. If the email address(es) are already part of the TSIA database, the address(es) will be used to invite your colleagues, as well as maintain the email preferences already established by the individual.
You must provide data to register an account with TSIA. You may also invite colleagues to register their own accounts as part of your company's membership.
We collect similar information as above from persons interacting with TSIA at a trade shows, conferences, summits, or other events in which TSIA is hosting or participating. When your badge is scanned or you supply a business card, the information you provide will be added to our customer relationship management system. Our Membership Development team may conduct follow-ups with this information.
If you provide a TSIA staff member your business card, we may follow up with you.
For those paying fees for membership or other services using a payment card, our website redirects such transactions to a gateway which collects payment card information for processing. TSIA has no access to any payment card information.
We save the contact information of individuals submitting payment, but do not have access to or otherwise store payment and card information.
Comments on TSIA blog posts, social media posts, or other public forums are collected by TSIA as a form of contact, and our Membership Development, Member Success, or Research teams may conduct follow-ups with this information.
Be aware that whenever you publicly disclose information online, that information could be collected and used by others. TSIA is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on TSIA's website or blog.
We may use information provided to us through comments or other public interactions to follow up with you, but be aware that third parties may also use this publicly available information.
If you do not make yourself known to TSIA, you remain anonymous.
When you access our content online via mobile phone, computer, tablet or any other device:
Also, TSIA may provide additional notices to you about the purposes of collecting PII at the time it is collecting the PII, for instance in connection with an enrollment for a program.
Your information may be supplemented with additional information from third-party vendors such as publicly available information, information about your company, and other information which we may append or match to your record. We may also review and collect biographical information about representatives and contacts from members or prospective members that they post to the Internet.
Information we collect includes details about member and non-member organizations and employees, including their contact information (name, address, telephone numbers, and email addresses), job title, and name of employer.
By publicly disclosing information online, that information could be collected and used by others.
For details on how we may receive contact information from a TSIA Partner, see "Information Sharing".
Data collection by TSIA employees is done through online surveys (using third-party software), email, and phone calls. Access to your personal information is restricted to those employees who need to know that information in order to process it and provide you with a personalized membership experience. These individuals are bound by confidentiality obligations and may be subject to disciplinary action, including employment termination, if they fail to meet those obligations. Event data we collect can include conference and webinars registrations.
We log your interactions with our services and resources.
TSIA’s Sites and affiliated entity websites may have public forums. Any information posted in a public forum is at your discretion; TSIA cannot prevent the public’s access to such information. If you are concerned about the privacy of information in public forums, please do not post any information in them. TSIA and its affiliated entities will obtain your consent before posting any information related to your identity. Examples of public forums are:
Should you wish to have any public forum data removed, please email firstname.lastname@example.org or at TSIA’s General Contact Information below with a description of the specific content or information you wish to have removed from the public forum and where it appears. TSIA cannot resolve any issues where the data has displayed outside of its Sites. An example would be a Tweet that was made that displays in a feed on one or another of TSIA’s Sites. TSIA can remove the Tweet from its Sites, but cannot control what Twitter or Twitter users do with the tweet, such as retweeting it.
How we use your data depends on whether you are a member, non-member, or visitor.
TSIA and its affiliates may disclose your data/PII:
TSIA may use the services of third parties. Those services include but are not limited to:
These third parties do not access your PII unless it is done as part of a contractual support obligation. Our third-party service providers are responsible for their own privacy policies and procedures, and TSIA has agreements in place with these third parties by which they agree to maintain the confidentiality of PII and process PII only in accordance with TSIA’s instructions.
Anonymous data is used to improve your experience with our sites and services. TSIA strives to provide the most compelling content at the right time during your journey with us. Anonymous data may also be used to track the effectiveness of our marketing campaigns.
We use anonymous visitor information to optimize our marketing efforts.
TSIA does not sell or rent your personal information to third parties. However, we may sell, transfer, or otherwise share some or all of TSIA's assets in connection with a merger, acquisition, reorganization, sale of assets of our business, or in the event of bankruptcy.
We do not sell your information.
By opting into communications with TSIA or sharing your contact information with us, we will keep you up-to-date on services and events that match the interests you've expressed. See more details under "TSIA Communications and Alerts."
We use personal account information in order to market our services and establish relationships. In addition, your information is used to operate and improve our membership programs and services, obtain payment for membership fees, fulfill your support or other requests and communicate with you, conduct research, and personalize the content and advertisements provided to you.
The information you provide directly or through use of our services is used to make sure members are getting the most from their experience with TSIA. This includes making recommendations, such as resources to consume and conference sessions or events to attend. We may also use this information to recommend other TSIA services that can benefit your company.
We use the information provided by non-members to market TSIA services and make sure you are having the best experience, which will carry over into your membership.
We use the contact information you've provided us with to alert you membership news and important updates as well as ensure a positive user experience.
TSIA holds live events at various conference venues. TSIA and its professional service providers may record or livestream video, photos, and audio to record events, post such media to its social channels or website, display feeds on monitors at the conference venues, and create future marketing materials. Also, the conference venues are public spaces. Accordingly, attendees, exhibitors, sponsors, news organizations, and other businesses may record or stream their own video, take pictures, or record audio of activities at these conferences.
By attending a TSIA conference or event, you acknowledge and agree that TSIA may use any recorded media for purposes of display during the conference, marketing and promotional purposes, and any other lawful purposes in the ordinary course of TSIA's business. TSIA is not responsible or liable in any way for the activities of attendees involving recording or streaming video, pictures, or audio at conference venues.
By attending a public TSIA event, you acknowledge that your image may captured by our staff photographers and videographers to be used in future marketing or promotional collateral.
TSIA may disclose personal information when required by a subpoena, court order, search warrant, other legal process, requests by law enforcement agencies, or applicable law. Moreover, we may disclose personal information to the extent necessary to maintain the security of our systems, apps, and Sites, resolve disputes, or investigate possible misconduct.
TSIA will cooperate by providing relevant personal information if requested by law enforcement.
TSIA may partner with other companies to jointly promote products or services during live webinars. If you specifically express interest in a partner-sponsored webinar, we may share contact information collected during the registration process with our joint promotion partner(s). TSIA limits the duration of the business partners' use of the information we collect. Their use of the information will be in accordance with their own privacy policies. If you sign up for a TSIA webinar that was promoted by a partner, you will become part of the TSIA database and may receive notices of upcoming webinars of similar topics. If you do not wish for your information to be shared in this manner, you may opt to not register for a jointly-offered webinar.
TSIA does not share data about attendees with business partners unless: (1) you opt in to such sharing via an event registration form, or (2) you attend a TSIA conference and allow TSIA or any of its designees to scan your attendee badge. At any point after registration, if you do not wish for your information to be shared in this manner, you may choose to opt out of event communications and/or elect not to have your badge scanned at TSIA events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners' respective privacy policies.
We do not share your information with business partners without your consent. You always have the option to decline interaction with TSIA partners and respective communications.
TSIA does not deliver third-party online advertisements on our websites, but we advertise our programs and services on others' websites. Please familiarize yourself with those website operators' or network advertisers' privacy policies to understand their practices relating to advertising. TSIA does not provide any information we have collected about you, or relating to your usage of any TSIA Sites to advertising website operators or network advertisers.
Some advertising networks we use may be members of the Network Advertising Initiative (NAI). Individuals [SW1] may opt out of targeted advertising delivered by NAI member ad networks by visiting www.networkadvertising.org.
TSIA does not display or deliver third-party advertisements on our Sites, but we do advertise our services on other sites. We do not provide your information to these advertisers.
By opting in to receive TSIA communications or alerts, you agree to receive on occasion other correspondence from TSIA related to topics and other TSIA news and information that you consented to receive during subscription, registration, sign up, verbal communication, or other online action. In addition, we may contact you regarding your membership status. This type of information is for our internal use and is shared externally only in anonymous, aggregated form for generalized user analysis, or to enable third-party agents to send emails to you on our behalf. You will be contacted by email or otherwise only by TSIA unless you have also expressed interest in a partner's event. See more details on how we share information with our partners under "TSIA Conferences and Events" in Section 3 above.
Our website also includes a feature that enables TSIA to share links to its content through email at our users' requests. The email address(es) that you supply in connection with this service will be used only to send the requested content. They will not be reused for any purpose. By making use of this feature, you are agreeing that you have permission to use the email addresses provided and that they have been obtained in a manner compliant with applicable anti-spam laws, including the federal CAN-SPAM Act.
We offer marketing preferences for you to control how we communicate offers and other information to you. You can adjust your communication preferences at any time by visiting https://www.tsia.com/email-preferences.
You will receive email communication from TSIA only if you have opted in. You can change your communication preferences in your account profile on the applicable Site.
We may use (or we may contract with service providers to use) various technologies to collect information about your activities on our Sites.
To make TSIA Sites work properly, facilitate access to our Sites, and personalize your experience, we may assign your computer or device one or more "cookies." A cookie is a small data file that our Sites and app save on your computer or mobile device when you visit our Sites, use the App, respond to surveys, or participate in polls. It enables our Sites to remember your actions, browsing activities, favorite content, and preferences (such as clicking "Remember me" during login). Whenever you sign into our Sites or the App, we will record your user ID in a cookie file on your computer or device.
Cookies do not give us access to your PII. Information collected by cookies may include:
Additionally, we may collect information about other software on your device for the limited purpose of protecting your security or improving your online experience.
We use a combination of Google Analytics, marketing automation, and cookies on our Sites that identify your computer to help us analyze traffic patterns on our Sites as well as to provide you with a better experience by showing you content that matches your interests, improving content, and making the Sites easier to use.
Through the use of a cookie, TSIA may also automatically collect information about your online activity on our Sites, such as the web pages you visit, the links you click, and the searches you conduct.
Google will use this information for the purpose of evaluating your use of our sites, creating reports on website activity, and providing other services relating to Internet usage. Google may also pass this information onto third parties when required to do so by judicial or administrative process or otherwise to the extent required by law, or when such third parties process the information on Google's behalf.
By using one of our Sites, you consent to the processing of data about your visit by Google in the manner and for the purposes set out above.
If you so choose, you can opt out by turning off cookies in the preferences settings in your browser, or by downloading and installing the Google Analytics Opt-Out Browser Add-On from http://tools.google.com/dlpage/gaoptout.
TSIA may use standard Internet technology, such as web beacons (also called "clear GIFs" or "pixel tags"), locally stored objects (often referred to as "flash cookies"), and other similar technologies, to deliver or communicate with cookies and track your use of our Sites and content presented via the Sites. TSIA may also include web beacons in email messages or newsletters to determine whether messages have been opened and acted upon. The information TSIA obtains in this manner enables customization of the programs and services TSIA offers, and measures the overall effectiveness of TSIA’s online content and advertising campaigns.
We use web beacons/clear GIFs/pixel tags to track how users are interacting with our content. The information we gather is used solely to monitor the effectiveness of our communications and does not track your personal information.
You may find links to other companies on our site with whom we have a relationship. TSIA is not responsible for the privacy practices of these third parties. We encourage you to read their privacy statements, as they may differ from ours.
TSIA is not responsible for your experience should you click a link to an external site, such as a partner or sponsor.
TSIA utilizes industry-standard administrative, physical, and technical safeguards to protect personal information received from our users and website visitors. TSIA will protect PII by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Safeguards for TSIA’s internal systems and infrastructure include transport layer security or secure sockets layer protocols to protect and encrypt PII in transit, firewalls and data encryption at rest. These methodologies, unfortunately, cannot 100% guarantee that Internet transmissions will be protected, secured, or not otherwise intercepted.
TSIA is committed to maintaining reasonable and appropriate administrative, physical, and technical safeguards to:
We use a payment gateway for the collection of payment card information. That payment gateway is responsible for the protection of payment card information under the Payment Card Industry (PCI) Data Security Standard.
TSIA takes data security very seriously and has implemented various physical and electronic safeguards to keep your information secure.
All payments made via the online payment system are final. Your contract or invoice outlines the cancellation, early termination, or refund options offered on the services purchased. Please discuss any questions you may have prior to making the payment. TSIA does not collect any information submitted during the payment process. The payment processor for TSIA is PCI compliant.
All sales are final. Please review your membership contract for information on early termination guidelines.
If you would like to access personal information we may have about you or to make changes or updates to that information, please contact us at email@example.com.
Please contact us to review, change, or update the information TSIA has about you.
TSIA is awaiting certification, but is currently following the guidelines provide in the EU-U.S. Privacy Shield Framework (“PSF”). TSIA is committed to protecting all data in accordance with PSF’s applicable Principles. This commitment applies to all PII that TSIA controls on behalf of its Sites and all PII it processes on behalf for which TSIA is not the controller of the data.
Under the PSF, TSIA accepts responsibility for the PII received via TSIA’s Sites and subsequently transferred to third parties in connection with performing business processes to which you have consented, working with partners to provide services mentioned above, or when compelled by applicable law.
With respect to PII received or transferred pursuant to the PSF, TSIA is subject to the regulatory enforcement powers of the Federal Trade Commission (hereafter “FTC”).
In compliance with the PSF, TSIA commits to resolve complaints about your privacy and our collection or use of your PII. Should you, and specifically anyone who is a citizen of a member state of the European Economic Area, have any privacy or data issues, please contact TSIA:
C/O Privacy - IT Security
17065 Camino San Bernardo, Suite 150
San Diego, CA 92127
Or via email at firstname.lastname@example.org
TSIA has further committed to referring unresolved privacy complaints under the PSF to the independent recourse mechanism offered by JAMS. If you have an unresolved privacy or data related violation that TSIA has not responded to in three days and effectively resolved within 45 days, please file a complaint with JAMS https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim (free of charge). Additionally, you may contact the FTC (free of charge) via https://www.ftccomplaintassistant.gov/. The PSF outlines your rights at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
TSIA has further committed to refer unresolved PSF complaints to ICDR/AAA Privacy Shield Program, an alternative dispute resolution provider located in the United States. ICDR/AAA provides binding arbitration as an additional dispute resolution mechanism if the JAMS dispute resolution does not resolve your complaint. If the Privacy Shield procedures have not addressed your complaint to your satisfaction, please contact or visit go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR/AAA are provided at no cost to you.
If you believe the security of your PII has been compromised via any of TSIA’s Sites, contact us immediately at 858-674-5491 and ask for IT.
Technology Services Industry Association (TSIA)
17065 Camino San Bernardo, Suite 150
San Diego, CA 92127
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.