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TSIA Honors Members for Their Achievement of Support Excellence

2021 Support Staff Excellence Honorees Recognized for Outstanding Performance

SAN DIEGO, October 22, 2021 — The Technology & Services Industry Association® (TSIA), the world's leading research organization dedicated to helping technology and services organizations grow, recently honored technology companies that have received certification in Support Staff Excellence for 2021. 

Support Staff Excellence (SSE), offered by TSIA and delivered by Korn Ferry, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.

The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization's staff internalize key elements of the training program and can improve their interactions with customers on a sustained level.

The companies that have achieved Certified Support Staff Excellence Center status for 2021 are: 
Alcatel-Lucent Enterprise
Cradlepoint, Inc. 
CSC Corptax 
TeleTracking Technologies, Inc.

"We’re honored to congratulate these outstanding organizations for their dedication to excellence, not only this year but for several years running,” said Thomas Lah, Executive Director and Executive VP, TSIA. “Their steadfast commitment to delivering the highest quality services is admirable and worthy of recognition.”

In addition to recognizing this year’s Certified Support Staff Excellence Center, TSIA awarded two companies with the Certified Support Staff Excellence Center Outstanding Achievement Award. This award honors companies that have received Certified Support Staff Excellence Center status for multiple consecutive years. This year’s recipients are Fuze and SAP SE, each with 5 consecutive years of SSE certification.

To learn more about TSIA's Support Staff Excellence program, visit

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About TSIA

The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.