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STAR Awards

TSIA Announces 2019 STAR Award Winners

Leading Technology Organizations Will Be Honored for Innovation and Excellence at Technology & Services World

SAN DIEGO, October 18, 2019 - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will announce the winners of the 2019 STAR Awards at the Technology & Services World conference being held next week in Las Vegas. 

The winners were chosen in categories that span the TSIA research practices of customer success, education services, expand selling, field services, managed services, professional services, service revenue generation, and support services. For nearly 30 years, the STAR Awards have become one of the highest honors in the technology services industry, allowing these exceptional companies to be publicly acknowledged for their commitment to outstanding innovation, leadership, and excellence.

The 2019 STAR Awards winners, by category, are:

Best Practices in Leveraging PSA for Service Excellence – Hyland Software

Innovation in Customer Portals – Palo Alto Networks

Innovation in Expand Selling - Microsoft

Innovation in Enabling Customer Outcomes – Professional Services – Cisco Systems

Best Practices in Field Service - Elekta

Innovation in Customer Success – HP Inc.

Innovation in Education Services

  • Enterprise Winner - SAP
  • SMB Winner - Tricentis

Innovation in Leveraging Analytics for Service Excellence - Microsoft

Innovation in a Managed Services Delivery Operations – Hewlett Packard Enterprise

Innovation in Leveraging Social Support for Support Excellence – Dell EMC

Innovation in Employee Engagement Experience & Loyalty - Ellucian

Innovation in Support Services Automation - Microsoft

“This year’s winners have demonstrated an unmatched commitment to remarkable innovation, leadership, and excellence in all they do,” said TSIA’s executive director, Thomas Lah. “It’s with great pride that we recognize our 2019 STAR Award winners for their outstanding achievements.”

Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service practice advisory board members. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. More information on the awards can be found at https://www.tsia.com/certifications-and-awards/star-awards.

Media Contact

Gwyn Wischmeyer
VP, Marketing
(858) 716-0102

About TSIA

The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.