Support Staff Excellence (SSE), offered by TSIA and delivered by Miller Heiman Group, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.
The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization's staff internalizes key elements of the training program and can improve their interactions with customers on a sustained level.
The companies that have achieved Certified Support Staff Excellence Center status for 2018 are:
Alcatel-Lucent Enterprise, Brightcove Inc., CallidusCloud, Corptax Inc., Fuze, Huawei Technologies, Kaspersky Lab - North America, Lithium Technologies, TeleTracking Technologies, Transcend Insights, Tricentis, and Vital Images.
In addition to recognizing this year’s Certified Support Staff Excellence Center, TSIA awarded two companies with the Certified Support Staff Excellence Center Outstanding Achievement Award. This award honors companies that have received Certified Support Staff Excellence Center status for multiple consecutive years. This year’s recipients are Tricentis, with 5 consecutive years of SSE certification, and Corptax, Inc., with 10 consecutive years of SSE certification.
"We're honored to publicly recognize and congratulate these leading organizations at TSW for their outstanding achievements, both this year and for several years running," said Thomas Lah, executive director of TSIA. "By going through these rigorous evaluation and certification programs, these companies have proven their dedication to excellence and their unwavering commitment to their customers."
To learn more about TSIA's Support Staff Excellence program visit the TSIA website at http://tsia.com/
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.