- Focus Areas
- Problems We Solve
A membership in TSIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?
TSIA’s research organization publishes reports, tools, frameworks and other data-rich research outputs that address the most pressing service business challenges. Our annual research agenda also features targeted surveys and readouts on key topical areas.
Learn more about our Research Approach.
TSIA tracks and reports out on the performance of key industry segments to show macro trends in service and product revenues, margins and growth rates. The data and analysis are presented in live webinars by TSIA Executive Director, Thomas Lah:
The TSIA Benchmark Survey is the core dataset that enables TSIA members to gauge their services business performance relative to their peers and the industry overall on core financial and operational measurements. These metrics allow service executives to understand the current state of their services business in clear, quantitative terms.
Upon submitting benchmarking data, a senior TSIA research executive provides expert analysis and assessment of an organization’s current performance in a customized readout that provides clear insight into strengths and key opportunities to improve a service business and how it compares to the industry and relevant peers.
Learn more about TSIA Benchmarking.
TSIA membership includes direct access to research experts who provide ad hoc advice, data, and consultation about any aspect of a services business. Inquiries are accommodated in half-hour phone conversations or via written email responses to provide answers to immediate and pressing questions.
TSIA membership includes vouchers that can be used to attend our semi-annual Technology Services World (TSW) conferences. Each conference includes content tracks dedicated to our key services focus areas.
Learn more about the next TSW conference.
TSIA maintains a robust schedule of data-rich webinars on hot topics of interest to the TSIA community for ongoing learning and access to emerging industry insights and data sets.
View the upcoming webinar schedule.
TSIA provides opportunities for members to collaborate with industry peers on broadly-shared areas of priority through its variety of communities: advisory boards, champions program, social media platforms, "member-to-member" inquiry, issue-based forums and initiatives.Learn more about collaborating with other members using the communities.
TSIA provides direct access and insight about the leading tools and technology and solution providers in our industry:
Each TSIA member has an assigned Member Success Manager who partners with a designated member contact to coordinate participation in key TSIA programs and activities, and provide timely updates on information to help ensure maximum benefit and impact of membership are achieved.
Learn more about Member Success.