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Welcome to the TSIA Member Resource Center

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inquiry

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Research Inquiry

Research inquiries allow TSIA members to directly tap into the knowledge of our expert research team to receive answers to questions as well as ad hoc advice and consultation on pressing business issues.

Submit an Inquiry

research

Best Practices
Research Library

The focus of TSIA research is to understand the levers of growth, efficiency, and strategic differentiation within technology services. Service leaders can leverage these insights to ensure their business is on the right track to continue delivering revenue and profits.

View published research by service discipline:
Customer SuccessEducation Services  |  Expand Selling  |  Field Services
Managed Services  |  Professional Services 
Service Revenue Generation | Support Services

research calendar

Research Calendars

These calendars offer a two-quarter view of upcoming member research and events, including planned studies and surveys.

View research calendars by service discipline:
Customer SuccessEducation Services  |  Expand Selling  |  Field Services
Managed Services  |  Professional Services
Service Revenue Generation  | Support Services

widgets

Dynamic Solution Widget Dashboard

Discover fresh content and recommended reading related to your most pressing service business challenges (SBCs).

Use the Dynamic Solution Widget Dashboard

outcomes

Outcome Chains

Now the insight you need is structured for you in the context of the business outcomes you want to achieve. TSIA outcome chains were crafted by each research executive to empower you and your team with the verified industry best practices required to overcome your services business challenges.

New to Outcome Chains:
Learn about TSIA outcome chains
Returning Users:
Go to Outcome Chains

Learn More:
FAQ | Upcoming Outcome Chains | Help | Getting Started
conference

Conference Presentations

View presentation slides from TSW conference sessions and keynotes by TSIA's research executives and leading technology service and solutions providers.

View conference presentations by service discipline:
Customer SuccessEducation Services  |  Expand Selling  |  Field Services
Managed Services  |  Professional Services
Service Revenue Generation  | Support Services

videos

TSIA Videos

Watch videos and clips of featured insights and presentations to stay current on best practices and latest insights from the technology services industry's top thought leaders and solutions providers.

View Conference Videos

data tools

Data Tools

TSIA data tools allow you to mine insights from simple, interactive visualizations. Most tools are updated on a quarterly basis, and we plan to add several new tools each year.

Browse the data tools by topic:
Quarterly Public Financial Sets  |   ROI Calculators  |   Multi-Member Survey Dashboards  |  TSIA Consumption Analytics Objectives

webinars

TSIA Webinars

TSIA webinars are a valuable resource for in-depth information on services industry performance trends, operational metrics, best practices, and innovative service technology solutions. These webinars are presented in a variety of formats, from peer-to-peer roundtables on critical industry issues, to industry expert briefings with Q&A, to technology provider presentations.

Upcoming Webinars  |  On-Demand Webinars

conference

Technology Services World Conference

Join us October 17-19 for our fall TSW conference, "Aligning for Growth and Outcomes". Learn how top technology companies are transforming their service functions to drive new levels of customer value and corporate success.

Learn More and Register Today

thought leadership

Speaking Engagements and Workshops

TSIA executives are available to share their expertise with you and your company. Request a workshop, onsite advisory services, or speaking engagement to gain outside perspective and thought leadership on current trends affecting the technology services industry.

Learn More

consulting

Consulting Alliance Partners (CAP)

Consulting Alliance Partners provide consulting services to TSIA members in order to enhance service effectiveness in alignment with TSIA thought leadership.

Leverage CAP Thought Leaders

See Our Latest Update
 
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