TSIA's detailed analysis of the industry has identified a top set of professional services business challenges that we address through our membership program.
How can I define the business case to create a PMO inside of my PS organization? What are the clear benefits and advantages to having a PMO? What are the best practices to optimize a PMO?
What is a recommended methodology for calculating both billable and product utilization for PS delivery staff?
What are the latest strategies and tactics that go into creating or maintaining an effective resource management function in PS?
What strategies and tactics go into creating maintaining or maximizing the effectiveness of the services engineering function in PS?
What goes into PS pricing models, rates, and discounting?
What are best practices around managing PS delivery partners?
What are the key metrics that Professional Service organizations should monitor?
What types of offerings are embedded PS organizations creating around cloud based technology offerings?
Are there different financial models for embedded PS, based on overall PS strategy, charter or expectations given to the PS organization?
How do we manage our projects in a consistent way in order to avoid inconsistency in project performance?
How do tech companies structure compensation for their embedded PS staff?
How do product companies structure their Professional Services organization? What functions need to be resourced in a mature PS business? Do delivery resources report into Country managers or into a global PS executive? Do PS sales experts report into the sales organization or the PS organization?
What technologies and tools should PS organizations leverage to optimize their business?
What are common financial models for embedded PS and what are the best practices for optimizing?
How can we optimize sales coverage models to drive PS growth through relevant offerings focused on maximizing business value?
Get access to member content
View content summary
10 Key Practices of Successful PS Organizations
This report provides an in-depth look into professional services key trends, and addresses the shift that's taking place in 2017.
Professional Services Market Rates Study Highlights
One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!
Professional Services Pricing Guide
Professional services orgs get a lot of sales push back when it comes to pricing. Should you be giving your services away for free?
Top Six Steps for Defining and Tracking Utilization
Steps to define and track billable utilization for professional services organizations for a productive consulting staff and increased margins
Achieving Extreme Project Performance
Although dropping margin dollars to the bottom line is an important goal, there's more to project performance than profit.
This 6-page paper . . .
Professional Services Compensation: 2017
This DataView summarizes the key compensation trends as identified by the 2017 Professional Services Compensation Study.
Making the Case for Powering Up with PS Sales
This DataView looks at the impact and benefits a dedicated services sales team has on key PS metrics; includes content and metrics.
Professional Services Market Rates Study Summary: 2016
This summary of the TSIA 2016 Professional Services Market Rates Multi-Member Study reviews some of the key findings to the entire PS membership.
PS Financial Performance Benchmarks
This DataView reviews benchmark data on the PS Business Model.
The State of Professional Services: 2017
Professional Services Pulse Session: The State of Professional Services 2017
Find out the latest trends in professional services for 2017, including changes in the industry and how executives should adapt.
Salary Comparison Dashboard
Compare your compensation levels (base and OTE) against a benchmark of the same primary product type and services profile.
Bo works closely with member companies to deliver research and advisory programs focused on professional services delivery, pricing, and utilization.
Learn more about Bo.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, International Consulting
VP, Professional Services, North America
SVP, Professional Services
VP, Microsoft Services
See the impact TSIA is making on the tech industry by helping professional services organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.