- Focus Areas
- Strategic Services
Technology companies today are focusing on "customer success," and making the transition to helping customers achieve desired business outcomes with their products and services.
TSIA works with hundreds of technology companies to gain unique insights that have allowed us to develop the models, tools, and frameworks for how to:
TSIA conducts extensive research so you don’t have to. Our detailed analysis of the industry has identified a top set of customer success and support business issues that we address through our research programs. Topics include key performance indicators, managing multiple support channels, organization structures, delivery models, and much more. View the CS Top Business Challenges ▶
An elite group of professionals representing the industry’s top support services organizations advise TSIA executive management on how best to deliver relevant programs, research, and events to its members. Phil Nanus is the vice president of research for customer success at TSIA. Who is TSIA?
A membership in TSIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?