TSIA's detailed analysis of the industry has identified a top set of expand selling business challenges that we address through our membership program.
What are the best practices for compensating and motivating Services and Customer Success teams to drive upsells and cross-sells?
How do we optimize our customer engagement model to grow revenue from existing customers?
How do we utilize data and customer intelligence to identify new service opportunities with existing customers?
How do we get our Sales, Marketing, Customer Success, and Services teams aligned around the best ways to grow revenue from existing customers?
What are some first steps we can take to engage Services and Customer Success in the Sales Process to grow existing customers?
How do we best utilize our Service and Customer Success teams to grow Service revenue with existing customers?
How do I launch a lead generation program with our Service and/or Customer Success teams to help them find new opportunities with existing customers?
What are the best practices for Service and Customer Success teams to generate leads for new business with existing customers?
What are the best practices leveraging the data generated by our products and our services teams to identify and close new business with existing customers?
How do we determine which upsells and cross-sells should be handled by our Sales teams, and which should be driven by our Customer Success or Service teams or our channel partners?
How can we utilize our Service and Customer Success teams in creative ways to deliver key messages and provide useful information to customers as part of their already-occurring interactions?
What are the best practices for growing existing customers in a subscription model?
How do we build the business case internally to invest in engaging Services and Customer Success in the sales process?
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2017 Expand Selling Upsell and Cross-Sell Survey Results and Key Findings
This publication articulates the findings from the 2017 Expand Selling Upsell and Cross-Sell survey.
The State of Expand Selling 2019
Learn how to grow customer spend, find new service opportunities, and utilize current resources to drive new revenue with existing customers.
How to Find, Package, and Close New Service Opportunities with Existing Customer
How to grow service revenue from existing customers without investing heavily in additional sales and marketing resources.
TSIA Case Study: The Power of the “Uptell” (Abridged)
Abridged case study of how Microsoft's "Achieve More" program led to better customer outcomes and increased revenue.
The State of Expand Selling: 2019
Key emerging concepts and practices around engaging services and customer success teams in the sales process for cost-effective customer growth.
TSIA Case Study: The Power of the “Uptell”
Microsoft’s “Achieve More” program that led to lower churn rates, higher customer satisfaction, better customer outcomes, and increased revenue.
Chatbots for B2B Lead Generation: How to Deliver Conversations at Scale
Learn how modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Account Intelligence for Customer Growth
This report offers valuable insights into where to focus your time and resources around analytics, customer data, and account intelligence.
How to Find Leads for Services
Join us for this 30-minute webinar to discuss best practices for involving Services in the Sales process.
A 30-Minute Crash Course on the World of Sales
To work effectively with your Sales teams, it’s imperative to understand their mindset, culture, and language. Get your 30-minute crash course.
Expand Selling for Education Services
How to turn interactions between instructors and customers into leads and actionable insights for sales, benefiting your company and the customer.
How to Close Upsells with Services and Customer Success
This report gives guidance on how to involve services and customer success teams in upselling to existing customers.
TSW offers extensive insight and actionable takeaways for executives in the technology and services community. Learn more about combining your Sales and Services teams to scale your business, including:
Steve Frost is TSIA’s vice president of expand selling research. He works closely with member companies to deliver research and advisory programs focused on how to use different sales approaches and Services touchpoints to drive new leads, increase revenue, and provide better customer outcomes.
Learn more about Steve.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
General Manager, Support Sales
VP, Global Field Success
Vice President, Services
Sr. Director, Technical Services Strategy & Operations
See the impact TSIA is making on the tech industry by helping Expand Selling organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.