expand-selling-icon

Expand Selling


Expand Selling Business Challenges

We know what it takes to drive revenue growth with existing customers.

TSIA's detailed analysis of the industry has identified a top set of expand selling business challenges that we address through our membership program.

Expand to view the top expand selling business challenges +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and
thought leadership in expand selling.

Webinar
March 06

The State of Expand Selling 2019

Learn how to grow customer spend, find new service opportunities, and utilize current resources to drive new revenue with existing customers.

documents-icon
Research Report

TSIA Case Study: The Power of the “Uptell”

Microsoft’s “Achieve More” program that led to lower churn rates, higher customer satisfaction, better customer outcomes, and increased revenue.

video-icon

Chatbots for B2B Lead Generation: How to Deliver Conversations at Scale

Learn how modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

documents-icon
Research Report

Account Intelligence for Customer Growth

This report offers valuable insights into where to focus your time and resources around analytics, customer data, and account intelligence.

video-icon

How to Find Leads for Services

Join us for this 30-minute webinar to discuss best practices for involving Services in the Sales process.

video-icon

A 30-Minute Crash Course on the World of Sales

To work effectively with your Sales teams, it’s imperative to understand their mindset, culture, and language. Get your 30-minute crash course.

documents-icon
Research Report

Expand Selling for Education Services

How to turn interactions between instructors and customers into leads and actionable insights for sales, benefiting your company and the customer.

documents-icon
Research Report

How to Close Upsells with Services and Customer Success

This report gives guidance on how to involve services and customer success teams in upselling to existing customers.

documents-icon
Research Report

Engaging Services and Customer Success in the Sales Process

Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .

documents-icon
White Papers

How Services and Marketing Can Work Together for Customer Growth

This report gives guidance on the ways that services and marketing teams can work together to foster customer growth.

documents-icon
Research Report

How to Launch a Lead Generation Program with Services and Customer Success

A step-by-step guide for how to launch a pilot lead generation program at your company by utilizing your services and customer success teams.

video-icon

Helping Will Sell Selling Won't Help

Find out how your Services and Customer Success teams can help drive revenue growth for your company, while helping improve customer outcomes.

 
 
 

Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for executives in the technology and services community. Learn more about combining your Sales and Services teams to scale your business, including:

  • The partnership between Sales and Services
  • Engaging Services and Customer Success in the sales process
  • Using data to find new opportunities with existing customers
Martin Dove speaking at TSW
 
 

Experience Our Community

Join our community of expand selling leaders.
 
 
 

Meet Our Expand Selling Research Expert

Steve Frost is TSIA’s vice president of expand selling research. He works closely with member companies to deliver research and advisory programs focused on how to use different sales approaches and Services touchpoints to drive new leads, increase revenue, and provide better customer outcomes.

Learn more about Steve.

 

Expand Selling Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Microsoft

Denise Rundle
General Manager, Support Sales

Splunk, Inc.

Doug May
VP, Global Field Success

Vital, A Toshiba Medical Systems Group Company

Russ Nettle
Vice President, Services

Cisco Systems

Andrew Krainin
Sr. Director, Technical Services Strategy & Operations

 

TSIA Member Outcomes

Leveraging Services touchpoints to drive qualified leads for sales.

See the impact TSIA is making on the tech industry by helping Expand Selling organizations improve their performance.