Date: October 20, 2015

Author: Bryan Plaster - Informatica
Ramkumar Varadarajulu - Informatica


In today’s global economy, customers have more options on how to buy anything and everything, and can change their mind at any time. Do you buy or lease a car? Do you mow your own grass or get a lawn service? Do you buy your favorite movie or subscribe to it online? At Informatica, we offer all things data in different buying options based on the request of our customers. Whether a customer buys enterprise Integration software for their mission-critical business needs or cloud Integration on a subscription, we provide them an unsurpassed level of customer success to ensure that their investment with us continues to be successful year over year, accelerate time to value, and maximize their business value with heightened adoption.

Where the two worlds of enterprise and cloud converge, it is critical that we execute on our process for customer success for those clients that want it all–what we call hybrid cloud integration. This session covers how our customer success and renewal teams work together to ensure success at all levels for our customers.

Applicable Disciplines:
Customer Success

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy