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Date: October 20, 2015

Author: Riaz Raihan - Infor

Description:

For over a decade, technology and services firms have been talking about how to use software to enable business outcomes for customers. Stop talking and start executing. Discover how Infor, one of the world’s largest enterprise software companies, is driving meaningful business outcomes for its customers. Their secret sauce is value engineering: it directly increases deal size by 3X while improving customer satisfaction and retention. Harness the power of fact-based analysis to identify, quantify, and realize business value. Understand how to scale the program to cover multiple business units and industry verticals. Learn from real-life success stories. Use this information to build competitive advantage in an increasingly demanding services marketplace. Increase your win rate.


Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Managed Services;Support Services;Expand Selling

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy