Date: October 21, 2015

Author: Karen Lim - Pitney Bowes

From the Age of Manufacturing to the Age of the Customer, Pitney Bowes has firmly planted its feet in the Digital Era with an unwavering focus on our customers. Learn how PB achieved this transformation in changing the organization and culture, while staying true to who they are.

Applicable Disciplines:
Field Services,Support Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy